The Cellular Culture

America is quickly becoming what I call a Cellular Culture.

 
Many people no longer own computers or printers. Scanners? Ha! No.
 
Instead, the Cellular Culture uses their cell phones for almost everything. That’s particularly the case with the sub-30 year old segment of our population. Some don’t even use email.
 
Their major means of communication is through . . . wait for it . . . social media.
 
If a Cellular Culture person wants to complain about a customer service issue, she uses Facebook, Twitter, and even Yelp. I’ve seen people pick up their phones in a restaurant to write a scathing review online rather than speak with a manager.
 
Less chance of having someone spit in their food, maybe?
 
Ringing doorbells is apparently now considered intrusive to some people. I have a neighbor whose friends don’t get out of their cars to announce their arrivals. They used to blow their horns, but now, I more often see them sitting quietly in their cars and texting until someone comes outside,
 
Yet even texting is considered old school by some younger people.
 
The Cellular Culture is different than any we’ve seen before, and it’s evolving far more rapidly than we know.
 
I practice personal injury law across Florida, and that means I will represent clients from from the Keys to the Panhandle. I do not meet in person with all my clients. There’s little need for it today because I use a Cloud-based software platform that allows my clients to see every document I send or receive in their cases, and my clients can use Face-time or Skype if they really want to see my smiling face.
 
Plus, I communicate with my clients every month or so via phone calls, texts, and email. I want to know what’s going on with them. I want them to know they can reach out to me through a variety of ways whenever they want. I respond whenever I can.
 
So far, so good, right?
 
The proverbial fly in the ointment, though, arises when my clients must send me legal documents. The Cellular Culture tends to send pictures of documents. Those pictures are often illegible and incomplete. I’ve received pictures of a contract’s signature block before.
 
That obviously won’t do.
 
Discovery in a lawsuit can be a nightmare. Think of someone sending you a picture of each Interrogatory answer. If you’re lucky enough to get PDFs, well, you’ll potentially receive a separate PDF for each page—that literally can mean dozens of PDF pages that could and should be sent as a single document.
 
I’ve spent many hours creating a single document from a jumbled mess of discordant PDFs. Such messes sometimes arrive a few hours before the discovery deadline.
 
It’s frustrating.
 
Yet I don’t blame my clients. It’s an educational process for them. I now discuss their legal needs—not mine, theirs—in the beginning stages of my representation of them.
 
No pictures. Opposing counsel and the E-Filing Portal won’t accept them.
 
If I send them a document to complete, then I need them to return a whole document. Not the signature page and certainly not just a picture of the client’s signature.
 
Don’t send legal materials and confidential through Facebook.
 
Don’t text discovery materials to me.
 
I also send SASEs to my clients now because I had one client who was unfamiliar with how to buy stamps. Some people do not use a service if it’s not online. Some seemingly have never mailed anything.
 
So how else do I handle this new communication challenge?
 
I now recommend my Cellular Culture clients download free PDF apps like Adobe Fill & Sign. I ask them to try a few until they find one they like. PDF technology has become increasingly more intuitive over the last few years.
 
I actually get the Cellular Culture despite some of the challenges it represents. I hate paper. I rarely print anything. Why should I? We lawyers rarely file paper motions anymore unless a judge requires it.
 
I use my iPad for referring to motions and pleadings when I’m in state court. My trial exhibits, unless I’m entering them into evidence, are encompassed in PowerPoint presentations.
 
I literally do not keep paper files or even CD-ROMs. I turn everything into a digital file and use a multiplicity of Cloud and backup hard drives in order to ensure nothing gets lost.
 
It’s a rare occasion when I can’t tell a client exactly what’s going on with her case. I’ve even done it from the Bahamas. Yes, I answer emails, texts, and phone calls while on vacation. I doubt you’re surprised. If you are, well, you’re probably new here.
 
Yet I wonder what the future holds for communication.
 
One day, and it’s coming very soon, we may be dealing with embedded communication technology that doesn’t require external devices. Indeed, that’s the premise of the Synchronicity. Google the term. You’ll probably be fascinated by the concept.
 
We will all be the Borg. Resistance is futile.
 
Until the Synchronicity arrives, though, we have the new Apple Watch. It no longer requires a cellular phone to be present to use it, and I suspect some of the Cellular Culture will no longer use their cell phones very often.
 
Eventually, we may have a strictly Watch Culture. I’ve no idea how I’m going to handle that technological evolution.
 
I’m sure there’s going to be an app for that.

Don’t Discuss Your Case On Social Media

Please do not post anything about your legal matters on social media. I guarantee you that opposing counsel will try to use it against you. That’s defense counsel’s job.
 
You can’t blame opposing counsel when you make her job easier.
 
I’ve had personal clients post pictures and videos of themselves climbing mountains, skydiving, running in marathons, lifting heavy weights at gyms, easily swinging children around like rag-dolls, clearing voluminous amounts of debris from their yards, and many other such things that defendants will use against them during litigation.
 
Can I explain away those things to a jury? Maybe. But why complicate your case? Why shoot yourself in your foot before you even step into the courtroom?
 
You might as well grab a big stack of cash and burn it.
I saw a video last night in which someone got rear-ended. The first words the driver spoke were less than kind and cultured. Okay, that stream of profanities is understandable, but a jury is not going to like it. But what’s worse is the fact that the driver and passenger then reassured each other that neither was injured.
 
Guess what opposing counsel will play to the jury? It will probably become her closing argument’s soundtrack. The jury will likely hear it several times.
 
You see, the fact is facts don’t always matter. The defendant gets to play defense, and if he can make you out to be a greedy liar, well, he’s probably within his rights to try it. Many jurors don’t like personal injury victims.
 
Don’t cripple your own case.
 
Here are a few things I’ve also seen hurt cases:
 
1. Posting “I had a great day!” Really? But you testified under oath in your deposition that you’re miserable every day . . .
 
2. Posting about your hobbies. You know, the hobbies you can no longer do? Those hobbies.
 
3. Posting derogatory comments about the person who hit you. Calling the woman who hurt you a “cunt” or a guy a “dickhead” is not going to play well with a jury. It’s a negligence lawsuit and not a deliberate act.
 
4. Bragging about what you you’re going to do with your lawsuit winnings. Well, they might not be as big as you think now, because opposing counsel will try to make your case into the next “hot coffee” example for tort reform.
 
5. Posting pictures of you hugging your car and weeping over its damage. “So, Mr. Plaintiff, you were more concerned with your car than with your alleged injuries at the scene, weren’t you?” Yeah. Seen that before too.
 
Here is my “free advice” on legal issues and social media: Nothing you post will help your case. Many jurors don’t get vacations, won’t appreciate your wedding pictures, will despise you for looking happy when you’re supposed to be miserable, and so on.
 
Don’t give the other side anything they can use against you. Claims adjusters and defense counsel can, do, and will comb through your posts to see what’s there.
 
Set your privacy settings as high as possible to minimize that possibility.
 
I’ve literally had to tell clients they’ve destroyed their cases through social media posts. No personal attorney wants to get a phone call from a claims adjuster or opposing counsel that says, “Tell your client we are reducing our settlement offer . . . Oh, and please tell her to save her social media post from XX-XX-XXXX. I’m sending you a spoliation letter/Request for Production today. Will you be dropping her?”
 
Social media bad.
Silence good.
Zip your lips and still your fingers!

Void Ab Initio: An Unfair Legal Fiction

You would think that a contract is a contract is a contract. We expect parties to uphold their ends of a contract whenever they enter into them.

Unfortunately, that is not the case with some insurance companies.

I will not mention specific insurance companies, but some insurance companies try to weasel out of claims by using a process called “void ab initio.”

Void ab initio is a legal fiction that allows one party to a contract to pretend that the contract never existed. Some insurance companies use this legal fiction in order to avoid an insurance contract rather than paying the value of claims when they occur.

What happens in a void ab initio action is the insurance company returns all your policy premiums and then pretends that your insurance policy never existed because it  supposedly never would have written your policy if it had known about certain facts.

Those insurance companies will happily take your insurance premium monies for years until you  or somebody else makes a claim. After you or someone else makes a claim, the insurance company holds what is called an Examination Under Oath (“EUO”) EUO in order to  discover something that would allow them to void your policy contract. The insurer is often looking for a way to deny your claim if it holds an EUO.

Sometimes they will do it based upon just a recorded statement.

So what do the insurance companies look for?

Well, it can be as simple as somebody who lives in your home that you did not disclose to your insurance agent when you got the policy. I have seen insurance companies  deny coverage because the insured party did not disclose that they had children of 15 years or older living with them, live with their parents, had roommates, or anything else that would raise the premium by such an insignificant amount is $10 (or maybe less) per policy period.

I have also seen this occur once somebody has changed their address without notifying the insurance company.

One insurance underwriter admitted during her deposition that her insurance company was engaging in what is called “post-claims  underwriting.” All that means is the insurance company  is trying to reach back in time in order to say they would not have underwritten your policy had they known about some fact.

So you didn’t tell your insurance company that you drive for Uber or Lyft when you took out the policy? Get ready for a denial. Nothing is covered. Your policy is voided. It’s as if it never existed.

In my opinion is that it’s an underhanded way  of denying claims instead of paying them. It is usually the lower-tier insurance companies that act this way. They will literally try to void your policy for any reason they can rather than paying thousands of dollars to pay your claims.

However, many times it is the insurance agent who fills out  the  insurance company’s initial policy application. This is particularly  true when it comes to immigrants, poor people, and others who do not have the best reading skills. Sometimes the insurance agent, claims adjuster, or underwriter do themselves not understand questions the these applications ask. If the insurance company representatives do not understand their own applications, then how are common  citizens expected to do so?

Here is how to avoid the most common void ab initio traps:

  • List everybody  who lives in your household. It does not matter that they have their own insurance.  It does not matter if they will never drive your car.List them anyway. You can exclude those people from your policy, but they can never drive your car, even in an emergency. You can also list some people as what are called “permissive drivers” if they drive your car on a frequent basis.
  • Tell your insurance company if somebody moves in with you too. You can add or exclude them from your policy. You can’t ever let an excluded person drive you car, though, because that will result in a denial or reduction of coverage.
  • Make sure that your  insurance company knows exactly where you live. I am frequently surprised when my clients do not update their  insurance companies about their addresses. An insurance company will Void ab Initio your policy in a heartbeat when you move to a higher risk area, and there is no way for you to tell if you live in a higher risk area. This is called “garaging.”
  • You must tell your insurance company if you drive or start driving for Uber or Lyft (even part-time), deliver  food  or people for money, or otherwise use your car for any business other than driving to and from work.
  • Please tell your insurance company about all crashes that you have been in. One favorite tactic is for your insurance company to run a report on you after somebody makes a claim in order to say they would not have issued a policy to you had they known about your loss history.

Void ab initio is a tool that insurance companies often use in order to deny claims that they should have paid. Do not give the insurance company any ammunition to claim that it would not have written  your policy if it had known about some circumstance that you do not think is important.

It’s all important.

The insurance company denying your claim is bad enough, but it gets even worse, because the State of Florida can suspend your license because you got into a crash and did not have insurance—even though you did. How unfair is that? Yet it happens frequently in Florida.

Avoid a void ab initio problem by following my advice.

Kindest regards,

Christopher R Dillingham II, Esquire

How Lawyers Get Paid In Personal Injury Cases

Here is the difference between how plaintiff’s lawyers and defense lawyers get paid in personal injury cases:

Plaintiff lawyers represent the injured parties who have either filed a claim or lawsuit against the defendant who injured them.

I’m a plaintiff’s lawyer. I represent people whom others have hurt through negligent acts. I don’t do defense work even though I get asked to do so fairly frequently.

Plaintiff attorneys usually take personal injury cases on a contingency fee basis. That means we get a percentage of whatever you recover plus our costs for handling the case. Costs can be postage, ordering police reports and medical records, holding depositions, and paying expert witnesses, among other things.

Personal injury cases are calculated risks for plaintiff’s lawyers. We can invest hundreds of thousands of dollars of time and money in a contingency fee case, and there’s never any guarantee we will win. If we don’t get a settlement or win a case, then we don’t get paid.

It’s far different for defense lawyers.

Defense lawyers in personal injury cases represent people who have injured other people in negligence cases like car accidents, slip and falls, and other injury cases.

Defense lawyers—who are almost always paid by insurance companies—get paid by the hour. They often have a vested interests in maximizing their “billable hours.” The more time a defense lawyer can ethically bill, then the more money he and his law firm can charge.

What are billable hours?

Well, that’s how much time a defense lawyer puts into a case in six minute increments (unless the insurance company is paying the lawyer a flat fee to defend a case). There can be other formulas, but six minute increments is pretty standard.

If the defense attorney is what we call “house counsel,” then he gets paid whatever his insurance company employer pays him. Most house counsel are salaried employees. Most defense attorneys are not house counsel, though, and use billable hours in six minute increments to determine what they get paid.

That means if the typical defense attorney makes a one minute phone call that he bills his client for six minutes of time.

So if a defense attorney makes six one minute phone calls within six minutes then he can bill the insurance company for 36 minutes of his time (at several hundred dollars per hour). In other words, a defense lawyer can theoretically bill for more hours than there is in a day.

That’s perfectly ethical. It’s how they work. It might not seem logical, but it’s ethical.

Yet win, lose, or draw, a defense lawyer gets paid. The insurance company pays him no matter what happens in a case.

No matter what, a defense lawyer gets paid, unless he takes a case pro bono.

I have encountered only one case in which a defense lawyer had taken on a personal injury case pro bono (for free), and in that case, the defendant was uninsured.

That can happen. It just doesn’t usually happen. Everybody has bills to pay.

So how do I get paid as a plaintiff’s lawyer?

Well, let me tell you about a conversation I had with a Miami defense attorney after court (I handle cases throughout Florida) last week who tried to convince me to drop a negligence case:

Miami Defense Attorney: I don’t understand why you’re here. I get paid by the hour no matter what happens. I don’t think you can win [this case].

Me: I’m here because I get paid for results, and I make a damned good living doing it. I like this case. We’re going to trial.

Plaintiff attorneys in personal injury who work on a contingency basis get paid for . . . Wait for it . . . Results.

Not by the hour.

No results? Then we don’t get paid in contingency fee cases. That’s it. End of story.

I get paid for results in personal injury cases. Nothing else. That makes me highly motivated to get my clients the best possible results that I can.

 

Florida Comparative Negligence in a Nutshell

I’ve seen a lot of social posts lately about rear-end and other kinds of collisions. Many of them are, well, wrong. Most people think whoever gets a ticket is at-fault, and some think a person who rear-ends another car is always is at-fault. Yet that’s not how the law works in Florida.

Here’s the law in Florida regarding liability in crashes: Florida is a “pure comparative negligence state.” There are states that use other standards of law, so this post only applies to Florida. I’m not licensed to practice law in other states.

 
Drivers in Florida can collect whatever percentage of damages for which they are not at fault. Crashes are rarely 100% one party’s fault or the other. Drivers can usually avoid crashes by driving slower, braking sooner, reacting quicker, following further away, or keeping a better look-out.That sometimes leaves a lot of room to argue comparative negligence with a claims adjuster or to a jury. That’s true even in rear-end collisions. There is only a rebuttable presumption of negligence in even rear-end collisions, yet people usually believe the rear-driver is always at-fault, but that’s not true. Not using one’s turn signal, making a sudden, unexpected stop, not having working brake lights are all negligent acts. That means you might not be 100% at-fault even if you rear-end another car. I’ve had cases in which drivers stopped for no reason whatsoever on I-4 in a 65 MPH speed zone. I had another case in which a driver left his car in the middle of Orange Blossom Trail in Orlando with no lights on.
A question I always ask adjusters when they trying to blame my client for a crash is, “What’s 1% of someone’s life worth?” What I mean by that is that an insurance company has low bodily injury liability limits, then even if my client is the majority at-fault, my client’s injuries might warrant a policy limits tender despite my client’s comparative negligence.

Big injuries beat low policy limits almost every day of the week. Herniations? Broken bones? Amputations or death? It’s usually no contest.

So how does comparative negligence work? The easiest explanation is to pretend Driver A and Driver B both have $1 of damages. Driver A is 75% at fault and Driver B is 25% at fault. Here’s how that breaks down:

 
1. Driver A, who is 75% at-fault, can collect $.25 of his $1 in damages.
 
2. Driver B, who is only 25% at-fault, can collect $.75 of her $1 in damages.
 
That applies to bodily injury and/or property damage.
 
Traffic tickets and police reports don’t matter when it comes to determining liability. Cops do not determine liability in a Florida. They only seek probable cause that shows someone violated a state statute. That’s it. Judges don’t always agree with cops either. That has nothing to do with comparative fault. Tickets and police reports are hearsay and are not admissible evidence in court. Furthermore, a police officer can only testify to what he perceived with his own senses. I can recall only a few cases in which an officer witnessed a crash, and often, cops make horrible witnesses. The reasons why are best left for another post.
 
Claims adjusters determine liability in cases in which lawsuits haven’t been filed. Juries determine liability in lawsuits.
So how does a claims adjuster or jury determine liability? They look at pictures of the roadway, traffic light sequences, traffics signs, points of impact, crush damages, and other physical evidence as well as listen to witness testimony.There might even be eyewitnesses that saw things helpful to my client’s case.
 
That’s a very simple overview of liability in a Florida.

What No-Fault Means in Florida

Florida is what is called a “No Fault State.”
 
What that means is you must use your own Personal Injury Protection (“PIP”) if you are involved in a automobile crash. It has absolutely nothing to do with who is at-fault.
 
You must go through your own PIP coverage first no matter who is at fault in a crash. Florida law also makes PIP coverage “primary,” and that means that a hospital or doctor must bill your PIP insurance carrier first. After that, your personal health care coverage, Medicaid coverage, or Medicare coverage will probably pay for whatever PIP does not cover, but you must bill PIP first.
 
Here is why this is important: I just spent the better part of an hour trying to sort out a client’s case because she did not give her PIP coverage to the hospital or any of her doctors. That would have taken her one minute. Instead, she gave them her Medicare coverage information.
 
This simple mistake will cause other issues with her coverage somewhere down the line because Medicare, in particular, almost always complicates issues. Additionally, my client’s PIP carrier is known to be difficult when bills are submitted late even though the bills are for the proper date of service.
 
So why should you care about the additional work that your attorney must do? Because this is going to slow up how soon my client eventually gets her money. Until I can sort out all the Medicare,hospital, and doctors liens, I cannot pay anyone.
 
I am also not working on anyone’s case when I am on the phone chatting with someone’s billing department and trying to convince them to put my client’s PIP information into their computer.
 
Think of it as bad customer service on steroids.
 
Because my client did not take a minute to hand her automobile insurance card over to her doctors and instead used Medicare for her initial treatment, her settlement will be delayed by probably up to sixty days.
 
I have absolutely no control over how quickly these various healthcare providers, Medicare, or even her own insurance company will work to resolve these issues. They simply have no vested interest in getting anything done quickly because they have already been paid.
 
Please do yourself a favor and give your medical providers all your insurance information if you are in a car crash, but most importantly, give them your PIP carrier’s information first.
 
It will save your attorney a lot of wasted time that he could be spending on your case, and you will get your money a lot quicker.
 
Kindest regards,
 
Attorney Dillingham

Pure Comparative Negligence

The above picture is of a question that I answered on Avvo.com. The person who asked the question obviously did not understand how liability works in Florida.

People often believe that who gets the ticket in a crash matters. It does not. Police officers do not determine liability in the state of Florida. The only thing a police officer tries to determine—and judges do not always agree with those police officers—is whether or not a driver violated a state statute.

Most police officers have no idea that Florida is what is called a “pure comparative negligence state.”

What that means is that you can only recover the amount of damages for which you are not at fault in a crash. Rarely are crashes 100% the fault of one driver or the other. Drivers can often brake quicker, drive slower, react sooner, and stop more swiftly whenever a collision is about to occur. Even rear end collisions only have what is called a “rebuttable presumption of liability.” That means, contrary to the public’s perception, that the person who rear ends another person is not always 100% at-fault in a crash.

So how does comparative negligence work? The easiest example is to use 2 drivers who both have $1 worth of damages. Let us say Driver A is 75% at fault. Driver B is 25% at fault.

Driver A can collect $.25 worth of his $1 in damages.

Driver B can collect $.75 worth of her $1 in damages.

So who decides who was negligent in a crash? Well, in pre-suit cases, claims adjusters do that initially. If claims adjusters do not agree, then they will often use what is called  an arbitration panel to decide who has what amount of comparative negligence. The arbitration panel, though, is made up of claims adjusters, and claims adjusters are notoriously conservative.

That is where I come in. My job is to advocate for my client in a personal injury case. I do that even in pre-suit cases. Of course, if I have to file a lawsuit in a personal injury case, then I argue my client’s case to a jury, and the jury decides  who has what amount of comparative negligence.

Claims adjusters and juries look at many things when trying to decide comparative negligence. They may examine the points of impact, skid-marks, position of the vehicles within an intersection (in the above case), the amount of crush damage, and the amount of reaction time both drivers had before the collision occurred. In some cases, traffic light sequencing comes into play, and a jury may even consider the weather conditions that could affect how one should drive such as in the rain.

It is a complicated process, but one thing that claims adjusters and juries cannot consider is who received a traffic ticket. That is because traffic tickets are not admissible in court as evidence. Generally speaking, the police officer is not going to see a crash occur, and the police officer is merely guessing at who violated a state statute. Even if I were to subpoena a police officer to testify at trial, all the police officer could testify about is what he saw when he got to the scene. That is it.

This is why I tell my clients I do not care if they received a traffic ticket. Many attorneys will not accept a case if the client received a traffic ticket, but I do not care. What I care about are the injuries my client has and the available policy limits the other driver and my client have at the time of the crash.

Here is why I do not think who received a traffic citation is important: How much is 1% of the human life worth? How about 1% of a broken arm? 1% of the missing eye?

One percent of an injury could be worth far more than the other person’s bodily injury liability limits or your uninsured motorist limits. If the other driver has very low policy limits, and my client has sustained a severe injury or died, then even if my client is 99% at-fault for the collision, then my client deserves 1% of her damages. One percent of a severe injury is often worth the full amount of the other side’s bodily injury policy limits.

I believe everybody is entitled to recover their compensatable damages.

The other issue is that claims adjusters are often wrong about the positions they take in regard to liability, and when they become so stubborn that I must file a lawsuit, then my experiences that that position can change, and  many times, it changes in my client’s favor. I have had claims adjusters swear up and down that they were not going to pay me any more than they were already offering me, and when I filed a lawsuit, suddenly everything changes.

Does that always happen? Of course not. But it has happened often enough that I believe in the awesome power of a lawsuit to persuade an insurance company to do the right thing.

If you have any questions about Florida’s pure comparative negligence law, I invite you to contact me.

 

Kindest regards,

Attorney Dillingham